TERMS & CONDITIONS
TERMS & CONDITIONS
The Surfing Week Booking Conditions
When booking surf experience or programs with us, you acknowledge that you have read, understood and agree to be bound by our Terms and Conditions. The booking contract is valid when booking has been received and confirmed, together with the full payment per person. In the case of a group booking the group organizer must have the authority to sign on behalf of everyone in the group. The group organizer will be responsible for the full cost of the experience or program including insurance premiums, cancellations and amendment charges. We reserve the right to refuse to accept bookings in our absolute discretion without stating the reason for doing so. Please inform us immediately if there are any discrepancies in the costs or details of your booking.
Price and Payment
The booking is a preliminary reservation until payment is received, and can be subjected to cancellation. An entitlement to participate does not arise until the money has been received. The participant subsequently receives a booking confirmation with all necessary details. Once confirmation has been dispatched the full payment is non-refundable. All prices are in United Arab Emirates Dirhams (AED). A full payment of the package’s total amount is required at the time of booking. Payment can be made by credit/debit card.
Covid-19 Cancellation Policy
In case you will not be able to participate at the surfing week experience or program due to Covid-19 government related issues (f.e. border closures), you can use your payment for other trips, activities and events to replace your surf trips, lessons and events. Please make sure to contact us immediately. We do not offer refunds.
Cancellation of The Surfing Week Trips by the Client (not Covid-19 related)
If you are obliged to cancel your booking you should contact us immediately. The following sliding scale determines if your Surfing Week trip booking is refundable (Cancellation in days before departure & percentage of total refund): • From 61 days or more prior to arrival – 50% • Cancellation from 60 days and less prior to arrival – 0% (you will be charged 100% of the total amount)
Cancellation of Trip by The Surfing Week
We reserve the right to cancel your Surfing Week trip in any circumstance. Nevertheless, in no case will we cancel your holiday less than 15 days before the scheduled departure except for reasons of ‘Force Majeure’ which include war, political unrest, strikes, epidemics, natural and technical disaster, closure or congestion of airports, terrorist activity, natural or nuclear disaster industrial dispute, and unavoidable technical problems with transport, fire and adverse weather conditions. No compensation will be paid where the change or cancellation is due to Force Majeure.
Early Holiday Termination
While staying with The Surfing Week, clients are expected to behave in an orderly and acceptable manner and are expected to accept responsibility for the conduct of themselves and their party. Should their behaviour threaten the condition of the accommodation, vehicles or seriously impair the enjoyment of other guests, we reserve the right to refuse to further accommodate the guilty party and contractual obligations will be terminated. The guilty party will be liable for the cost of any damage caused.
Insurance
We advise bookings should not be made without adequate personal insurance. It is the responsibility of the client to have adequate travel and accident insurance to cover the following: all medical expenses, including treatment, transport, and evacuation; repatriation expenses; loss or delay of luggage; and cancellation or curtailment of a product or service. The client’s insurance should not exclude any planned adventure activities from the time of booking and for the full duration of their stay. Consequently, clients are fully responsible for arranging their own travel insurance that covers surfing, watersports, non-motorised extreme sports and other activities, and they should not book without it. All personal belongings are the client’s sole responsibility. It is also the sole responsibility of the person booking to inform and make sure all members of their party have read, understood, and agree to these terms.
Liability
The Surfing Week services and products can contain an element of risk. By accepting our service or product under these provided booking conditions, clients are aware of the inherent risks and potential dangers of their chosen travel / activity. We are not liable for any incidents that may arise and are outside our control. Clients should be aware of regulations and laws in the countries they travel to. We accept no liability for personal injury, death, or damages by the client if the reason for the claimed damages were either the client’s fault or a result of circumstances beyond our control. We accept no liability for additional costs to the client that may occur through delay, accident or disruption of the service or product beyond our control. The client agrees to pay for any damages caused by the client to our facilities or equipment, our employees, and any third parties that provide services for us. The client is obligated to pay the expenses, by whatever means possible, before departure of the site.
Surf and Weather Conditions
Under no circumstances can The Surfing Week be held responsible for unsatisfactory surf conditions, including weather, adverse climate conditions, or other natural conditions out of our control. We provide details of surf and weather conditions upon request but it is your responsibility to ensure that all conditions are researched by you and that you are happy with the selected trip.
Lost and Stolen Property
We will not be held responsible for any theft or loss of personal possessions from our premises or vehicles. Again, it is the responsibility of the client to be in possession of, and be responsible for money, valid passports, visa permits, vaccinations and preventative medicines, and any other necessary travel documents.
Transportation
We provide transportation services to certain destinations for your convenience. The use of these vehicles is taken entirely at your own risk. We take no responsibility for death or personal injury caused through the use of this service.
Activities & Tours
We organise a variety of optional activities and tours. Activities, tours and their prices can be subject to change, without prior notice. Clients partake in activities and tours on a voluntary basis and always at their own risk. We are not liable for damages caused whilst on, or participating in, activities and tours.
Surf Trips, Surf Lessons & Organised Events
Depending on weather and wave conditions, surf trips, lessons and organised events sometimes cannot take place. We will try to organise other trips, activities and events to replace cancelled surf trips, lessons and events. The cancellation of surf trips, lessons and organised events due to circumstances beyond our control cannot result in complaints. All surf trips, other sports adventures and field trips are provided along with experienced surfers and professionals, but clients participate in all activities at their own risk.
Photography and Video
Most of our services include video analysis and photo sessions. By agreeing to these terms and conditions, The Surfing Week reserves the right to use video and photo material for any advertising activity without obtaining further consent. We also reserve the right to use any comments clients make, questionnaires or complimentary letters with respect to our services and products in promotional literature without obtaining further consent.
Flight arrangements
Clients are expected to book their owns flights and insurance for the trips. We cannot be held responsible for any delays or other problems, which may arise with your flights.
Travel Info
- Travel insurance are not included and are mandatory
- Your passport must be valid for 6 months beyond your date of entry
- Plane tickets are not included
- Airport transfers – please check each package for details
- Check and prepare all the travel and health documents required for each country you’re visiting
Changing your Booking
We will make every effort to arrange any changes you request after the booking has been confirmed. However, any changes to dates or courses are subject to availability of accommodation and course places. Please contact us for more information.
Special Requirements and Conditions
If the client has extraordinary requirements or special medical conditions, such as allergies, physical or mental inability, etc., then please let us know before the start of your Surfing Week trip or activity. We cannot be held responsible for any injury, death, accident or any other form of irregularity which may occur as a result of client’s special requirement or condition.
Contact:
Tony Small
M: +971 54 4327003
WhatsApp: +971 50 2895842
Email: tony@thesurfingweek.com
or
info@thesurfingweek.com
